Blesta
Plugin Installation
To install the plugin simply download the plugin from: https://github.com/ticaga/ticaga_blesta
Upload the ticaga_support folder to the plugins folder inside your Blesta installation.
Afterwards head over to the Blesta admin and go to the Settings, click on Plugins, and Available. Hit on Install and you'll be greeted with the following:
Click on Manage to set-up the API:
The API URL is your Ticaga installation link, for example https://support.ticaga.com.
The API Key is the api key you can grab from Ticaga, simply log into your Ticaga installation, click on your profile picture in the top right, select on API Tokens. Name it, for example: Blesta, grant all permissions for the API, click on Create.
Copy and paste it in the API Key section and after both have been filled in, click on Submit.
If no API information has been provided, your customers can't view the support tab.
How Clients can open a ticket.
To open tickets on Blesta, your customers need to sync their Ticaga account to Blesta.
Simply clicking on Support shows this page:
After your customer has provided the following details they'll be shown this page:
Now when your customer clicks on Create a ticket, they'll be shown the support departments they can open tickets in:
Your client can click on a department and be shown the create a ticket form, if they can use high priorities they'll be displayed here too:
After they've submitted a ticket, they'll be shown all the tickets:
Clicking View ticket shows the replies from employees and the customer:
