# How Clients can open a ticket.

To open tickets on Blesta, your customers **need to sync** their Ticaga account to Blesta.

Simply clicking on **Support** shows this page:

[![clients-please-sync.png](https://docs.ticaga.com/uploads/images/gallery/2024-12/scaled-1680-/kUehJbKU57hJnWM4-clients-please-sync.png)](https://docs.ticaga.com/uploads/images/gallery/2024-12/kUehJbKU57hJnWM4-clients-please-sync.png)

Your customers can find their **customer ID** on Ticaga by clicking their name on the bottom left:

[![Screenshot 2025-09-15 at 16.47.27.png](https://docs.ticaga.com/uploads/images/gallery/2025-09/scaled-1680-/bVVfR89IQ1MwvT4k-screenshot-2025-09-15-at-16-47-27.png)](https://docs.ticaga.com/uploads/images/gallery/2025-09/bVVfR89IQ1MwvT4k-screenshot-2025-09-15-at-16-47-27.png)

Their Ticaga email address **must** **match** their Blesta email address else the syncing will not work.

We've got two tasks to help make this more streamlined: [Blesta Plugin - Automatically Sync](https://feedback.ticaga.com/boards/feature-requests/posts/blesta-plugin-automatically-sync) & [Blesta Plugin - Sync Manually](https://feedback.ticaga.com/boards/feature-requests/posts/blesta-plugin-sync-manually).   
No ETA yet, on these but we do have these planned, if it will benefit you, please +1 them so we know we may need to do them sooner rather than later.

After your customer has provided the following details they'll be shown this page:

[![clients-sync-completed.png](https://docs.ticaga.com/uploads/images/gallery/2024-12/scaled-1680-/BMaJ2hAEXMd7JrmD-clients-sync-completed.png)](https://docs.ticaga.com/uploads/images/gallery/2024-12/BMaJ2hAEXMd7JrmD-clients-sync-completed.png)

Now when your customer clicks on **Create a ticket**, they'll be shown the support departments they can open tickets in:

[![ticaga_departments.png](https://docs.ticaga.com/uploads/images/gallery/2024-12/scaled-1680-/JONacatYc3FbhVZO-ticaga-departments.png)](https://docs.ticaga.com/uploads/images/gallery/2024-12/JONacatYc3FbhVZO-ticaga-departments.png)

Your client can click on a department and be shown the create a ticket form, if they can use high priorities they'll be displayed here too:

[![Screenshot 2025-09-15 at 14.23.20.png](https://docs.ticaga.com/uploads/images/gallery/2025-09/8UkFZ6viRXhoG1YN-screenshot-2025-09-15-at-14-23-20.png)](https://docs.ticaga.com/uploads/images/gallery/2024-12/WKoVq5iZA4azMWr6-create-ticket.png)

Or if the department allows Priorities they'll see this:

[![Screenshot 2025-09-15 at 16.58.26.png](https://docs.ticaga.com/uploads/images/gallery/2025-09/scaled-1680-/8l98uSEa2tezJ9dJ-screenshot-2025-09-15-at-16-58-26.png)](https://docs.ticaga.com/uploads/images/gallery/2025-09/8l98uSEa2tezJ9dJ-screenshot-2025-09-15-at-16-58-26.png)

After they've submitted a ticket, they'll be shown all the tickets:

[![clients-all-tickets.png](https://docs.ticaga.com/uploads/images/gallery/2024-12/scaled-1680-/7W46dPtA12FEhiUo-clients-all-tickets.png)](https://docs.ticaga.com/uploads/images/gallery/2024-12/7W46dPtA12FEhiUo-clients-all-tickets.png)

Clicking View ticket shows the replies from employees and the customer:

[![Screenshot 2025-09-15 at 14.28.09.png](https://docs.ticaga.com/uploads/images/gallery/2025-09/cQXIiMqoSwqhLu7t-screenshot-2025-09-15-at-14-28-09.png)](https://docs.ticaga.com/uploads/images/gallery/2024-12/4DYspZZTQbxtVOda-clients-1.png)

I want to re-add the Ticket information on the next update to the Blesta plugin like the old one:

[![clients-2.png](https://docs.ticaga.com/uploads/images/gallery/2024-12/scaled-1680-/SCVqHEbHi1UCGAxm-clients-2.png)](https://docs.ticaga.com/uploads/images/gallery/2024-12/SCVqHEbHi1UCGAxm-clients-2.png)