How Clients can open a ticket.

To open tickets on Blesta, your customers need to sync their Ticaga account to Blesta. 

 Simply clicking on Support shows this page: 

 

 Your customers can find their customer ID on Ticaga by clicking their name on the bottom left: 

 

 Their Ticaga email address must match their Blesta email address else the syncing will not work. 

 We've got two tasks to help make this more streamlined: Blesta Plugin - Automatically Sync & Blesta Plugin - Sync Manually .  No ETA yet, on these but we do have these planned, if it will benefit you, please +1 them so we know we may need to do them sooner rather than later. 

 After your customer has provided the following details they'll be shown this page: 

 

 Now when your customer clicks on  Create a ticket , they'll be shown the support departments they can open tickets in: 

 

 Your client can click on a department and be shown the create a ticket form, if they can use high priorities they'll be displayed here too: 

 

 Or if the department allows Priorities they'll see this: 

 

 After they've submitted a ticket, they'll be shown all the tickets: 

 

 Clicking View ticket shows the replies from employees and the customer: 

 

   

 I want to re-add the Ticket information on the next update to the Blesta plugin like the old one: