# How Guests can open a ticket.

Since version 2.0.0 of the Blesta plugin, your visitors (guests) can finally submit a ticket to your team.

They can click on **Support >> Departments** or if you've added a link to your portal they can simply click a link, they'll see the list of departments which are "public":

[![Screenshot 2025-09-15 at 17.03.07.png](https://docs.ticaga.com/uploads/images/gallery/2025-09/scaled-1680-/VaVjmsVIADpeBSKO-screenshot-2025-09-15-at-17-03-07.png)](https://docs.ticaga.com/uploads/images/gallery/2025-09/VaVjmsVIADpeBSKO-screenshot-2025-09-15-at-17-03-07.png)

They simply click on the department to see the form:

[![Screenshot 2025-09-15 at 17.05.09.png](https://docs.ticaga.com/uploads/images/gallery/2025-09/scaled-1680-/4C0CMAYunDOWKjwZ-screenshot-2025-09-15-at-17-05-09.png)](https://docs.ticaga.com/uploads/images/gallery/2025-09/4C0CMAYunDOWKjwZ-screenshot-2025-09-15-at-17-05-09.png)

They need to supply their Full Name and Email Address, unlike your customers who are logged in.