# Installing Ticaga ## **System Requirements** Ticaga requires the latest stable version of PHP to ensure optimal performance, modern functionality and the highest security standards. ### **Minimum Requirements** - **PHP:** 8.4 - **Database:** - MariaDB 10.5.27 or higher - MySQL 8.x or higher - **Composer** (latest stable version) - **Laravel:** 12.x ### **Recommended Environment** For best performance and reliability, we recommend: - **Operating System:** AlmaLinux 10 - **Server Type:** Virtual Private Server (VPS) - **Memory:** Minimum of 2 GB RAM --- ## **Installation** To begin the installation, run the following commands: AlmaLinux: ```shell yum install wget nano unzip -y;wget -N https://ticaga.com/install.sh;chmod +x install.sh;sh ./install.sh ``` Debian / Ubuntu: ``` sudo apt-get update;sudo apt-get install -y wget nano unzip;wget -N https://ticaga.com/install.sh;chmod +x install.sh;sudo bash ./install.sh ``` --- This automated installer will handle the dependencies for you. [![sh-1.png](https://docs.ticaga.com/uploads/images/gallery/2025-12/scaled-1680-/ujCZv7mXERTLa69a-sh-1.png)](https://docs.ticaga.com/uploads/images/gallery/2025-12/ujCZv7mXERTLa69a-sh-1.png) When you're ready enter "Y" to continue. [![sh-2.png](https://docs.ticaga.com/uploads/images/gallery/2025-12/scaled-1680-/4piZF2TbEykLqYRj-sh-2.png)](https://docs.ticaga.com/uploads/images/gallery/2025-12/4piZF2TbEykLqYRj-sh-2.png) Enter the domain where Ticaga will be installed. We recommend using a subdomain such as support.yourdomain.com or helpdesk.yourdomain.com. For SSL encryption, enter "Y" to enable HTTPS. A VirtualHost is a configuration technique used to host multiple websites or domain names on a single web server. [![Screenshot 2026-03-05 at 17.32.18.png](https://docs.ticaga.com/uploads/images/gallery/2026-03/scaled-1680-/2yLtFgBWaZjFbQ1a-screenshot-2026-03-05-at-17-32-18.png)](https://docs.ticaga.com/uploads/images/gallery/2026-03/2yLtFgBWaZjFbQ1a-screenshot-2026-03-05-at-17-32-18.png) If you have already created a database for Ticaga you can enter Yes, if not enter N or enter to create a new Database & Username. [![sh-4.png](https://docs.ticaga.com/uploads/images/gallery/2025-12/scaled-1680-/NUBFuGApGGQwXdG5-sh-4.png)](https://docs.ticaga.com/uploads/images/gallery/2025-12/NUBFuGApGGQwXdG5-sh-4.png) [![sh-6.png](https://docs.ticaga.com/uploads/images/gallery/2025-12/scaled-1680-/8I7tDflvHkZMJx86-sh-6.png)](https://docs.ticaga.com/uploads/images/gallery/2025-12/8I7tDflvHkZMJx86-sh-6.png) Enter your email address for Let's Encrypt SSL certificate registration. This is required for certificate issuance and renewal notifications only. [![sh-8.png](https://docs.ticaga.com/uploads/images/gallery/2025-12/scaled-1680-/S8RscfFZCqrUXtEx-sh-8.png)](https://docs.ticaga.com/uploads/images/gallery/2025-12/S8RscfFZCqrUXtEx-sh-8.png) Review the installation summary to verify your configuration. Enter "Y" to proceed with the installation. [![sh-9.png](https://docs.ticaga.com/uploads/images/gallery/2025-12/scaled-1680-/qdErWd381XtVL5P9-sh-9.png)](https://docs.ticaga.com/uploads/images/gallery/2025-12/qdErWd381XtVL5P9-sh-9.png) Create a dedicated non-root user account for security purposes. Set a secure password and continue. [![sh-12.png](https://docs.ticaga.com/uploads/images/gallery/2025-12/scaled-1680-/OpOzmgYRjzpIAS5o-sh-12.png)](https://docs.ticaga.com/uploads/images/gallery/2025-12/OpOzmgYRjzpIAS5o-sh-12.png) At this step, if you select "Y" You will move to the CLI section, if you select "n" you can pick either the **[GUI](https://docs.ticaga.com/books/installation/page/installing-ticaga#bkmrk-gui)** or **[CLI](https://docs.ticaga.com/books/installation/page/installing-ticaga#bkmrk-cli)**. All your database details are in **/var/www/ticaga/installation\_completed\_info.txt** Please remove this when Ticaga is installed. It's not accessible from the public but it's best practice to remove it. --- ## **CLI** ```shell cd /var/www/ticaga sudo -u ticaga php artisan ticaga:setup ``` [![install-1.png](https://docs.ticaga.com/uploads/images/gallery/2025-12/scaled-1680-/Ea6ZRrDVqqmOOwt9-install-1.png)](https://docs.ticaga.com/uploads/images/gallery/2025-12/Ea6ZRrDVqqmOOwt9-install-1.png) If you don't need to change your database details you can select no. [![install-2.png](https://docs.ticaga.com/uploads/images/gallery/2025-12/scaled-1680-/1y2yCpXK9sZBFYk0-install-2.png)](https://docs.ticaga.com/uploads/images/gallery/2025-12/1y2yCpXK9sZBFYk0-install-2.png) Configure outgoing email settings if required, otherwise select "no". **Note:** This configures the .env mail settings and is separate from the Mail Servers configuration in Settings, which is used for ticket management. [![install-3.png](https://docs.ticaga.com/uploads/images/gallery/2025-12/scaled-1680-/8anuhumErUGD4g2i-install-3.png)](https://docs.ticaga.com/uploads/images/gallery/2025-12/8anuhumErUGD4g2i-install-3.png) If you skip this step, you will need to register an account and manually assign the superadmin role afterward. [![install-4.png](https://docs.ticaga.com/uploads/images/gallery/2025-12/scaled-1680-/YeZOKNBnGDaeTsZ3-install-4.png)](https://docs.ticaga.com/uploads/images/gallery/2025-12/YeZOKNBnGDaeTsZ3-install-4.png) This allows you to change the Company name, URL and debug mode. [![install-5.png](https://docs.ticaga.com/uploads/images/gallery/2025-12/scaled-1680-/fiedRejMhdVs5MMN-install-5.png)](https://docs.ticaga.com/uploads/images/gallery/2025-12/fiedRejMhdVs5MMN-install-5.png) [![install-6.png](https://docs.ticaga.com/uploads/images/gallery/2025-12/scaled-1680-/35O9ppibA6A1gg5D-install-6.png)](https://docs.ticaga.com/uploads/images/gallery/2025-12/35O9ppibA6A1gg5D-install-6.png) Access the license management section to activate a trial license, or contact our sales team to obtain a license key. [![install-7.png](https://docs.ticaga.com/uploads/images/gallery/2025-12/scaled-1680-/8XjpPyyB74msH0ZQ-install-7.png)](https://docs.ticaga.com/uploads/images/gallery/2025-12/8XjpPyyB74msH0ZQ-install-7.png) [![install-8.png](https://docs.ticaga.com/uploads/images/gallery/2025-12/scaled-1680-/uME3gBKBE0Slk4kI-install-8.png)](https://docs.ticaga.com/uploads/images/gallery/2025-12/uME3gBKBE0Slk4kI-install-8.png) --- ## **GUI** ``` https://support.yourdomain.com/install/ https://helpdesk.yourdomain.com/install/ ``` [![gui-1.png](https://docs.ticaga.com/uploads/images/gallery/2025-12/scaled-1680-/VnMyBD5HfVs1fGuj-gui-1.png)](https://docs.ticaga.com/uploads/images/gallery/2025-12/VnMyBD5HfVs1fGuj-gui-1.png) When you've met all the requirements (If you've ran the installer code above this will be all ready). [![gui-2.png](https://docs.ticaga.com/uploads/images/gallery/2025-12/scaled-1680-/MMEY8hVBLUX6b4pU-gui-2.png)](https://docs.ticaga.com/uploads/images/gallery/2025-12/MMEY8hVBLUX6b4pU-gui-2.png) We need the dependencies installed, if there's not there's a button to install them. [![gui-3.png](https://docs.ticaga.com/uploads/images/gallery/2025-12/scaled-1680-/3KVGUc17gV5STwaj-gui-3.png)](https://docs.ticaga.com/uploads/images/gallery/2025-12/3KVGUc17gV5STwaj-gui-3.png) Connect to your database next, if you've used the installer above, just click on continue. [![gui-4.png](https://docs.ticaga.com/uploads/images/gallery/2025-12/scaled-1680-/wy1BMj5YBUCCAf5n-gui-4.png)](https://docs.ticaga.com/uploads/images/gallery/2025-12/wy1BMj5YBUCCAf5n-gui-4.png) Grab a free 30-day trial automatically. [![gui-5.png](https://docs.ticaga.com/uploads/images/gallery/2025-12/scaled-1680-/3MqZIkbbEFjmHnKQ-gui-5.png)](https://docs.ticaga.com/uploads/images/gallery/2025-12/3MqZIkbbEFjmHnKQ-gui-5.png) Next create your first Super Admin account, you'll be able to log in next.