# Create a Department

[![menu.png](https://docs.ticaga.com/uploads/images/gallery/2025-06/LN02IoVhbU4WxlRj-menu.png)](https://docs.ticaga.com/uploads/images/gallery/2024-09/1X7NBzIprCGFC4cy-image.png)

Firstly you want to select **Departments** on the left hand navigation.

You will see this page, we've **already** created a **Sales** department. In this tutorial we'll be creating the **support** department.

[![departments.png](https://docs.ticaga.com/uploads/images/gallery/2025-06/wkXQ054im4ykj3Oe-departments.png)](https://docs.ticaga.com/uploads/images/gallery/2024-09/5Fqeir8QWLwqVBMK-departments.png)

Now you can click on **Create department** button, to start creating your department.

[![create_department.png](https://docs.ticaga.com/uploads/images/gallery/2025-06/vkJQysqGWGqYsnAb-create-department.png)](https://docs.ticaga.com/uploads/images/gallery/2024-09/68fgkwlHfBEyg5vd-department-form.png)

**Department Name:** The name of the department.

**Description:** You can enter a description here for the department this will be displayed under the name.

**Department Slug:** You can put the url to the department here, it is optional and it will generate a slug from the department name on creation.

**Department Email Address:** This is the email address for the department, this will be where the emails are from. This needs a valid domain in it.

**Allow High Priority:** Yes or No, if you select Yes, then your customers or guests can open a ticket with a Low, Medium, High or Emergency, or any other priorities you create in the Enum, otherwise it's just Low, Medium or any other priorities you've created which aren't "High Priority".

**Who can open tickets:** This setting sets whether it's   
\- Private shared link:- Shown to no-one, you can only access it via the link.  
\- Public:- Shown to everyone.  
\- Customers only:- Shown to just customers.

**Is the department visible:** Is the department disabled? Yes means no-one can access it. No means anyone can access it depending on the **"Who can open tickets"** setting above.

After you've clicked create, you will be able to see and use the department.