# Opening a ticket

[![image.png](https://docs.ticaga.com/uploads/images/gallery/2024-09/scaled-1680-/1X7NBzIprCGFC4cy-image.png)](https://docs.ticaga.com/uploads/images/gallery/2024-09/1X7NBzIprCGFC4cy-image.png)

Firstly you want to select **Support Departments** on the left hand navigation.

Then you can click a support department you wish to open a ticket in:

[![Screenshot 2024-09-05 at 20.37.59.png](https://docs.ticaga.com/uploads/images/gallery/2024-09/scaled-1680-/0ItAYENXvfDKnlCU-screenshot-2024-09-05-at-20-37-59.png)](https://docs.ticaga.com/uploads/images/gallery/2024-09/0ItAYENXvfDKnlCU-screenshot-2024-09-05-at-20-37-59.png)

You will now see a form to fill in to create a ticket:

[![Screenshot 2024-09-05 at 20.41.22.png](https://docs.ticaga.com/uploads/images/gallery/2024-09/scaled-1680-/1gtBoKSnvyiU78qq-screenshot-2024-09-05-at-20-41-22.png)](https://docs.ticaga.com/uploads/images/gallery/2024-09/1gtBoKSnvyiU78qq-screenshot-2024-09-05-at-20-41-22.png)

**Support:** Is the name of the support department.

**ETA:** Is the estimate time of a response.

**Subject:** Your brief reason for the ticket.

**CC:** Any emails you wish to send a carbon **COPY** of the ticket too, remember they'll get access to the public side of the ticket to reply as-well as yourself.

**Priority:** Select the priority of the ticket, you can set this to Low, Medium, High, Emergency or any other pre-set priorities allowed.

**Ticket Response:** This is the ticket content itself, please provide as much detail in this ticket to help the agents assist you to the fullest.

**IP Address:** Your IP Address is recorded with the ticket to prevent abuse.