Opening a ticket

Firstly you want to select Support Departments on the left hand navigation. 

 

 

   

   

   

 Then you can click a support department you wish to open a ticket in: 

 

 You will now see a form to fill in to create a ticket: 

 

 Support:  Is the name of the support department. 

 ETA:  Is the estimate time of a response. 

 Subject:  Your brief reason for the ticket. 

 CC:  Any emails you wish to send a carbon  COPY of the ticket too, remember they'll get access to the public side of the ticket to reply as-well as yourself. 

 Priority:  Select the priority of the ticket, you can set this to Low, Medium, High, Emergency or any other pre-set priorities allowed. 

 Ticket Response: This is the ticket content itself, please provide as much detail in this ticket to help the agents assist you to the fullest. 

 IP Address: Your IP Address is recorded with the ticket to prevent abuse.