# WHMCS

Integration & Six design created by [WHMCS Solution](https://whmcssolution.com).  
Twenty-one design added by Ticaga.

# Plugin Installation

To install the plugin simply download the plugin from: [https://github.com/ticaga/ticaga-whmcs](https://github.com/ticaga/ticaga-whmcs/archive/refs/heads/master.zip)

Upload the **zip** to the **root of WHMCS** and extract the zip, move the files from **ticaga-whmcs-master**, and this will place all the files in the correct locations.

Afterwards head over to your WHMCS admin area, click on the **spanner 🔧** in the top right and select **System Settings**.

[![IMG_0383.jpeg](https://docs.ticaga.com/uploads/images/gallery/2025-10/scaled-1680-/kNAfHpUx10lxCET5-img-0383.jpeg)](https://docs.ticaga.com/uploads/images/gallery/2025-10/kNAfHpUx10lxCET5-img-0383.jpeg)

Click on **Apps & Integrations** and then **Addon Modules**.

[![Screenshot 2025-10-08 at 10.54.51.png](https://docs.ticaga.com/uploads/images/gallery/2025-10/scaled-1680-/cgMbVZJpOuWSXvga-screenshot-2025-10-08-at-10-54-51.png)](https://docs.ticaga.com/uploads/images/gallery/2025-10/cgMbVZJpOuWSXvga-screenshot-2025-10-08-at-10-54-51.png)

Click on **Activate**, then click on **Configure**:

[![Screenshot 2025-10-08 at 10.55.15.png](https://docs.ticaga.com/uploads/images/gallery/2025-10/scaled-1680-/2wpLxxqI9zaMvSEq-screenshot-2025-10-08-at-10-55-15.png)](https://docs.ticaga.com/uploads/images/gallery/2025-10/2wpLxxqI9zaMvSEq-screenshot-2025-10-08-at-10-55-15.png)

You can find your information for Ticaga here: https://your-ticaga-installation.com/settings/api-token or   
Your profile picture > Settings > Api Details.  
  
The Email is your **Admin Email Address**.  
The Token is your **API Key**.  
<span style="text-decoration:underline;">**If you don't have one, click on Create a Token to generate a new one.**</span>

# Linking Clients

Our WHMCS module automatically creates accounts on Ticaga when a customer registers to your WHMCS installation, this keeps everything simple and easy.

You can see their Ticaga customer ID by going to their profile:

[![Screenshot 2025-10-08 at 19.28.24.png](https://docs.ticaga.com/uploads/images/gallery/2025-10/scaled-1680-/2u23FQDokjayGUmi-screenshot-2025-10-08-at-19-28-24.png)](https://docs.ticaga.com/uploads/images/gallery/2025-10/2u23FQDokjayGUmi-screenshot-2025-10-08-at-19-28-24.png)

If you’ve already got customers on WHMCS and then connect Ticaga, when your customer logs in the module will create them an account automatically and link them up.

# How Clients can open a ticket.

Your customers can simply open a ticket like normal. Click on **Open Ticket**.[![IMG_0390.jpeg](https://docs.ticaga.com/uploads/images/gallery/2025-10/scaled-1680-/FFLtn8PbwFiqdeY1-img-0390.jpeg)](https://docs.ticaga.com/uploads/images/gallery/2025-10/FFLtn8PbwFiqdeY1-img-0390.jpeg)

This brings up the open ticket page, just like the default WHMCS, this means it’s familiar to your customers.

[![Screenshot 2025-10-13 at 21.39.57.png](https://docs.ticaga.com/uploads/images/gallery/2025-10/k1JUeczzYphiTeeL-screenshot-2025-10-13-at-21-39-57.png)](https://docs.ticaga.com/uploads/images/gallery/2025-10/9aFFZvt2JmC5GxLz-img-0392.jpeg)

After they’ve created the ticket, they can go to the tickets overviews, by going to Support and then Tickets.

[![IMG_0394.jpeg](https://docs.ticaga.com/uploads/images/gallery/2025-10/scaled-1680-/MnrULWTVgHVfOC8R-img-0394.jpeg)](https://docs.ticaga.com/uploads/images/gallery/2025-10/MnrULWTVgHVfOC8R-img-0394.jpeg)

Here your customers can view all their tickets, click on the ticket number to view the ticket in question.

[![Screenshot 2025-10-13 at 21.08.27.png](https://docs.ticaga.com/uploads/images/gallery/2025-10/RNlLYjX76quU1GT0-screenshot-2025-10-13-at-21-08-27.png)](https://docs.ticaga.com/uploads/images/gallery/2025-10/eqDMGZVPfHkcBlIs-img-0396.jpeg)

Your customers can reply to their ticket by expanding the reply section.