# How Clients can open a ticket.

Your customers can simply open a ticket like normal. Click on **Open Ticket**.[![IMG_0390.jpeg](https://docs.ticaga.com/uploads/images/gallery/2025-10/scaled-1680-/FFLtn8PbwFiqdeY1-img-0390.jpeg)](https://docs.ticaga.com/uploads/images/gallery/2025-10/FFLtn8PbwFiqdeY1-img-0390.jpeg)

This brings up the open ticket page, just like the default WHMCS, this means it’s familiar to your customers.

[![Screenshot 2025-10-13 at 21.39.57.png](https://docs.ticaga.com/uploads/images/gallery/2025-10/k1JUeczzYphiTeeL-screenshot-2025-10-13-at-21-39-57.png)](https://docs.ticaga.com/uploads/images/gallery/2025-10/9aFFZvt2JmC5GxLz-img-0392.jpeg)

After they’ve created the ticket, they can go to the tickets overviews, by going to Support and then Tickets.

[![IMG_0394.jpeg](https://docs.ticaga.com/uploads/images/gallery/2025-10/scaled-1680-/MnrULWTVgHVfOC8R-img-0394.jpeg)](https://docs.ticaga.com/uploads/images/gallery/2025-10/MnrULWTVgHVfOC8R-img-0394.jpeg)

Here your customers can view all their tickets, click on the ticket number to view the ticket in question.

[![Screenshot 2025-10-13 at 21.08.27.png](https://docs.ticaga.com/uploads/images/gallery/2025-10/RNlLYjX76quU1GT0-screenshot-2025-10-13-at-21-08-27.png)](https://docs.ticaga.com/uploads/images/gallery/2025-10/eqDMGZVPfHkcBlIs-img-0396.jpeg)

Your customers can reply to their ticket by expanding the reply section.