Skip to main content

Installing Ticaga

System Requirements

Ticaga requires the latest stable version of PHP to ensure optimal performance, modern functionality and the highest security standards.

Minimum Requirements

  • PHP: 8.4

  • Database:

    • MariaDB 10.5.27 or higher

    • MySQL 15.1 or higher

  • IonCube Loaders: 14.0

  • Composer (latest stable version)

  • Laravel: 12.x

  • SSL: Let’s Encrypt (recommended)

For best performance and reliability, we recommend:

  • Operating System: AlmaLinux 10

  • Server Type: Virtual Private Server (VPS)

  • Memory: Minimum of 2 GB RAM

Installation

To begin the installation, run the following commands:

yum install wget nano unzip -y;wget -N https://ticaga.com/install.sh;chmod +x install.sh;sh ./install.sh

Install AlmaLinux 10, paste the commands, and you’re ready to go, let us do the hard work, so you don't have to.

sh-1.png

When you're ready enter "Y" to continue.

sh-2.png

Enter the domain you're installing Ticaga on? We recommend support.yourdomain.com or helpdesk.ticaga.com, then we recommend SSL so if you want to as-well enter "Y" for HTTPS.

sh-3.png

Enter your company name which will be displayed on Ticaga.

sh-4.png

This is where you set-up your database for Ticaga, if you don't want to randomly generate a password you can enter your own.

sh-5.png

Now you can enter your paid license if you have, you can skip this and get a trial license for 30 days later.

sh-6.png

Ticaga needs your email address just for the Lets Encrypt SSL (You won't get emails from them).

sh-7.png

We recommend Reverb to get the best out of Ticaga. You don't need it but you'll loose the following features:

  • Viewing Tickets (Employee's and customers) but visible to just Employees.
  • Collision Detection to see if someone is replying to the ticket already.
  • Live chat (Paid Extension).

sh-8.png

This summary means you can double check everything before you continue with the installation. When you're happy enter "Y".

sh-9.png

Next create your separate account (Non ROOT) this is for security purposes. Create the password and continue.

sh-10.png

If you've selected HTTPS:// above you'll get told you can get the SSL now just enter "Y".

sh-11.png

Time to download Ticaga, just enter "Y" and the installer will download the files and get it all configured and set-up.

sh-12.png

When you get to this bit, if you select "Y" You will move to the CLI section, if you select "n" you can pick either the GUI or CLI.CLI.
All your database details are in /var/www/ticaga/installation_completed_info.txt Please remove this when Ticaga is installed. It's not accessible from the public but it's best practices to remove it.

CLI

cd /var/www/ticaga
sudo -u ticaga php artisan ticaga:setup

install-1.png

If you don't need to change your database details you can select no.

install-2.png

If you want to set up your email for outgoing emails, you can set it here, otherwise select no.
It fills in the .env mail settings and not linked to the Mail Servers in Settings which is used for tickets.

install-3.png

If you don't create an superadmin account here you'll have to register then add your role manually.

install-4.png

This allows you to change the Company name, url and debug mode.

install-5.png

install-6.png

You'll need to go into the license management to receive a trial, else you can contact our sales team to obtain a key.

install-7.png

install-8.png

GUI

https://support.yourdomain.com/install/
https://helpdesk.yourdomain.com/install/

gui-1.png

When you've met all the requirements (If you've ran the installer code above this will be all ready).

gui-2.png

We need the dependencies installed, if there's not there's a button to install them.

gui-3.png

Connect to your database next, if you've used the installer above, just click on continue.

gui-4.png

Grab a free 30 day trial automatically.

gui-5.png

Next create your first Super Admin account, you'll will be able to log in next.

Back to top