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Ticaga requires the latest version of PHP, this is because we pride ourselves on being up-to date with security updates, functions and cool new features. Minimum requirements: PHP: 8.3 MariaDB: 10.5.22 // MYSQL: 8.0 Ioncube loaders: 13.3.1 Composer Lar...

To run Ticaga, we need to update the server: sudo dnf update -y && sudo dnf upgrade -y After we've updated and got the latest versions of the repositories, we can install Apache: dnf install httpd nano zip unzip wget php-pdo_mysql php-pdo npm -y Now we've ...

Now we've got Apache sorted, we can install PHP, we recommend the Remi Repo for this, however you can use any repository you prefer: dnf install https://rpms.remirepo.net/enterprise/remi-release-9.rpm -y dnf module switch-to php:remi-8.3/common -y Finally t...

Now we've got PHP sorted, we can now sort out the database, this is where all your Ticaga tickets, departments, customers, agents will  be created, edited and removed. Let's get started: yum install mariadb-server -y Now we need to enable MariaDB on the ser...

Okay, I'm sorry we've just called this Virtual Host, however that is exactly what it is, however to normal humans like ourselves, this is the configuration file which allows our domain (hostname) to show Ticaga. You need to create a DNS Record for the subdoma...

We need to install Composer as it's a dependency manager for PHP and we use it for Laravel. php -r "copy('https://getcomposer.org/installer', 'composer-setup.php');" php -r "if (hash_file('sha384', 'composer-setup.php') === 'dac665fdc30fdd8ec78b38b9800061b41...

Now we need to install Let's Encrypt, this is a way to get a free SSL Certificate for our Ticaga installation. This allows you to use https://demo.ticaga.com instead of http://demo.ticaga.com. dnf install certbot python3-certbot-apache mod_ssl -y certbot --...

Ioncube loaders are required for Ticaga as we encode 8 files for licensing purposes. Without this your Ticaga installation will not work. sudo wget -N https://downloads.ioncube.com/loader_downloads/ioncube_loaders_lin_x86-64.zip sudo unzip ioncube_loaders_l...

Laravel doesn't like it when you run it in root, this is for security purposes. We agree with them it's safer, however you can use root. sudo useradd -m -d /home/ticaga demo This creates a user called "demo". sudo passwd demo This allows you to create a pa...

Let's log into the new user we created earlier: su demo Let's give our www folder the correct permissions: sudo chown -R $USER /var/www/ Before we continue let's disable SELinux: sudo sed -c -i "s/\SELINUX=.*/SELINUX=disabled/" /etc/selinux/config And Se...

Now you've got your Ticaga up and running go to your installation: eg: https://demo.ticaga.com Now click on Register Fill in the form, click Register. Voila! You're the super admin of your Ticaga installation.

Firstly you want to select Support Departments on the left hand navigation.           You will see this page, we've already created a Sales department. In this tutorial we'll be creating the support department. Now you can click on Create depart...

Firstly you want to select Support Departments on the left hand navigation.       Then you can click a support department you wish to open a ticket in: You will now see a form to fill in to create a ticket: Support: Is the name of the support d...

When you're viewing a ticket you will see the following: Viewing Ticket: Will show you the subject of the ticket. Customer: Shows you the currently assigned customer.If the ticket is from a non customer, you can assign the ticket to a customer via the drop...

Assigned to me section will show you all the tickets which are assigned to you in Ticaga.

At Ticaga, we wanted to make it easy for you to customise your priorities, everyone has different styles. We do recommend you keep open, awaiting reply, closed and in progress case's by default else you will need to edit a lot more of Ticaga's code. Not imposs...

At Ticaga, we wanted to make it easy for you to customise your statuses, everyone has different styles. We do recommend you keep low, medium, high and emergency case's by default else you will need to edit a lot more of Ticaga's code. Not impossible but time c...

Ticaga Management page is only available for the Super Agent, with the ID 1. This is why it's important after installation to create your first agent account. We will be looking into allowing you to set another role to allow more people to view this page in th...