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Firstly you want to select Departments on the left hand navigation. You will see this page, we've already created a Sales department. In this tutorial we'll be creating the support department. Now you can click on Create department button, ...

Firstly you want to select Support Departments on the left hand navigation.       Then you can click a support department you wish to open a ticket in: You will now see a form to fill in to create a ticket: Support: Is the name of the support d...

When you're viewing a ticket you will see the following: Viewing Ticket: Will show you the subject of the ticket. Customer: Shows you the currently assigned customer.If the ticket is from a non customer, you can assign the ticket to a customer via the drop...

Assigned to me section will show you all the tickets which are assigned to you in Ticaga.

At Ticaga, we wanted to make it easy for you to customise your priorities, everyone has different styles. We do recommend you keep open, awaiting reply, closed and in progress case's by default else you will need to edit a lot more of Ticaga's code. Not imposs...

At Ticaga, we wanted to make it easy for you to customise your statuses, everyone has different styles. We do recommend you keep open, closed, awaiting reply and in progress case's by default else you will need to edit a lot more of Ticaga's code. Not impossib...

Ticaga Management page is only available for the Super Agent, with the ID 1. This is why it's important after installation to create your first agent account. We will be looking into allowing you to set another role to allow more people to view this page in th...

To install the plugin simply download the plugin from: https://github.com/ticaga/ticaga_blesta Upload the ticaga_support folder to the plugins folder inside your Blesta installation. Afterwards head over to the Blesta admin and go to the Settings, click on P...

To open tickets on Blesta, your customers need to sync their Ticaga account to Blesta. Simply clicking on Support shows this page: Your customers can find their customer ID on Ticaga by clicking their name on the bottom left: Their Ticaga email address ...

You can modify the welcome page on your Ticaga installation by editing the following file: resources/views/welcome.blade.php This is what comes shipped with Ticaga: <x-guest-layout> <div class="py-12"> <div class="max-w-7xl mt-6 mx-auto sm:px-...

You can edit the dashboard page by editing the following file: resources/views/dashboard.blade.php This is what ships with Ticaga by default: @php use Illuminate\Support\Facades\Auth; @endphp @section('title', 'Dashboard - Ticaga') <x-app-layout> <di...

Underneath the tickets widget for the customers is a content box, this can be customised by editing the following file: resources/views/components/welcome.blade.php This is the default content which ships with Ticaga: <div class="rounded-lg p-6 lg:p-8 ...

Out of the box, Ticaga encodes files for licensing purposes, this means it's hard to edit the core of the software. We've released version 1.3.4 with the functionality for you to expand Ticaga's routes. In the routes folder you will find a custom.php. Link y...

Sometimes you may break or not get the .env included in the zip, I'm hoping to resolve this soon: This is the default .env.example which is renamed to .env APP_NAME="Ticaga" APP_ENV=local APP_KEY= APP_DEBUG=false APP_URL=http://localhost APP_LOCALE=en...

To upgrade Ticaga, simply upload the new files. wget -N https://ticaga.com/latest.zip unzip latest.zip Run the migration tool to add or update any database tables: php artisan migrate Seed the database with any new content required: php artisan db:seed ...

To create a new user account with Ticaga via the API: URL: https://yourdomain.com/api/register Type: POST { "user": { "name": "Michael Dance", "email": "dancemike@domain.com", "company": "Ticaga Ltd", "billing_id": "2", "billing_...

To log a customer in: URL: https://yourdomain.com/api/login Type: POST { "user": { "id": 1, "name": "Joe Doe", "email": "joedoe@example.com", "email_verified_at": null, "company": "Demo Ltd", "phone_number": "", "billin...

To use the Ticaga's API you need to submit the Admin email address and API Token with every request as the Authorization: Basic. Type: POST { "result": "true" } username: The email address of the administrator. password: The API Token of the administra...