Overview

InAt Ticaga, we wanted to make it easy to customise your priorities, everyone has different styles. We do recommend you keep open, awaiting reply, closed and in progress case's by default else you will need to edit a lot more of Ticaga's code. Not impossible but time consuming for yourselves, you can rename their labels and colours, etc but not the case's.

Go get started open: app/Enums/Priorities.php You will see the following:

For example to add a priority as "can not trade".

Create a case called "can not trade" eg:

Now you need to create a label for it:

Now you may want to give it a colour:

Now finally for the last option you can have at the moment in time is, Is this new priority an Emergency status, in our case yes it is:

Now your priority is active on Ticaga: