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Overview

At Ticaga, we wanted to make it easy for you to customise your statuses, everyone has different styles. We do recommend you keep low, medium, high and emergency case's by default else you will need to edit a lot more of Ticaga's code. Not impossible but time consuming for yourselves, you can rename their labels and colours, etc but not the case's.

Go get started open: app/Enums/Status.php You will see the following:

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For example to add a status as "on hold".

Create a case called "on hold" eg:

Screenshot 2024-09-07 at 13.33.34.png

Now you need to create a label for it:

Screenshot 2024-09-07 at 13.34.51.png

Finally last but not least you may want to give it a colour:

Screenshot 2024-09-07 at 13.36.30.png

Now your status is active on Ticaga:

Screenshot 2024-09-07 at 13.38.21.png

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