Set-up the accounts

This is the important step to pipe into Ticaga, you need to go to: 

/config/imap.php

Find:

/*
    |--------------------------------------------------------------------------
    | Available accounts
    |--------------------------------------------------------------------------
    |
    | Please list all IMAP accounts which you are planning to use within the
    | array below.
    |
    */
    'accounts' => [

        'default' => [// account identifier
            'host'  => 'localhost',
            'port'  => 993,
            'protocol'  => 'imap', //might also use imap, [pop3 or nntp (untested)]
            'encryption'    => 'ssl', // Supported: false, 'ssl', 'tls'
            'validate_cert' => true,
            'username' => 'root@example.com',
            'password' => '',
            'authentication' => null,
            'rfc' => 'RFC822', // If you are using iCloud, you might want to set this to 'BODY'
            'proxy' => [
                'socket' => null,
                'request_fulluri' => false,
                'username' => null,
                'password' => null,
            ],
            "timeout" => 30,
            "extensions" => []
        ],
    ],

Please don'tdo touchnot modify the default becauseentry, it'sas it is not pipedintegrated intowith Ticaga and it'sserves justsolely thereas fora anreference example. JustTo above the line 31, putadd your own accountsaccounts, in:insert them immediately above line 31.

        'sales' => [
            'host' => 'mail.yourdomain.com',
            'port' => 993,
            'encryption' => 'ssl',
            'validate_cert' => true,
            'username' => 'sales@yourdomain.com',
            'password' => "your_secret_password",
            'authentication' => 'null',
        ],

        'support' => [
            'host' => 'mail.yourdomain.com',
            'port' => 993,
            'encryption' => 'ssl',
            'validate_cert' => true,
            'username' => 'support@yourdomain.com',
            'password' => "your_secret_password",
            'authentication' => 'null',
        ],

The username must match the department email address, however you can have more than one email pipe into a department.

So the final result looks like:

/*
    |--------------------------------------------------------------------------
    | Available accounts
    |--------------------------------------------------------------------------
    |
    | Please list all IMAP accounts which you are planning to use within the
    | array below.
    |
    */
    'accounts' => [

        'default' => [// account identifier
            'host'  => 'localhost',
            'port'  => 993,
            'protocol'  => 'imap', //might also use imap, [pop3 or nntp (untested)]
            'encryption'    => 'ssl', // Supported: false, 'ssl', 'tls'
            'validate_cert' => true,
            'username' => 'root@example.com',
            'password' => '',
            'authentication' => null,
            'rfc' => 'RFC822', // If you are using iCloud, you might want to set this to 'BODY'
            'proxy' => [
                'socket' => null,
                'request_fulluri' => false,
                'username' => null,
                'password' => null,
            ],
            "timeout" => 30,
            "extensions" => []
        ],
      
        'sales' => [
            'host' => 'mail.yourdomain.com',
            'port' => 993,
            'encryption' => 'ssl',
            'validate_cert' => true,
            'username' => 'sales@yourdomain.com',
            'password' => "your_secret_password",
            'authentication' => 'null',
        ],

        'support' => [
            'host' => 'mail.yourdomain.com',
            'port' => 993,
            'encryption' => 'ssl',
            'validate_cert' => true,
            'username' => 'support@yourdomain.com',
            'password' => "your_secret_password",
            'authentication' => 'null',
        ],
    ],

And email fetching will automatically start for the configured accounts, Amazing!