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How Clients can open a ticket.

To open tickets on Blesta, your customers need to sync their Ticaga account to Blesta.

Simply clicking on Support shows this page:

clients-please-sync.png

After your customer has provided the following details they'll be shown this page:

clients-sync-completed.png

Now when your customer clicks on Create a ticket, they'll be shown the support departments they can open tickets in:

ticaga_departments.png

Your client can click on a department and be shown the create a ticket form, if they can use high priorities they'll be displayed here too:

create_ticket.png

After they've submitted a ticket, they'll be shown all the tickets:

clients-all-tickets.png

Clicking View ticket shows the replies from employees and the customer:

clients-1.png

clients-2.png

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