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Ioncube Loaders

Installation Getting Started - AlmaLinux

Ioncube loaders are required for Ticaga as we encode a few files for licensing purposes. Without...

Updated 4 months ago by Michael Dance

Overview

Priorities

At Ticaga, we wanted to make it easy for you to customise your priorities, everyone has different...

Updated 4 months ago by Michael Dance

Our default .env file

.env

Sometimes you may break or not get the .env included in the zip, I'm hoping to resolve this soon:...

Updated 7 months ago by Michael Dance

How to extend Ticaga functionality?

Routes

Out of the box, Ticaga encodes files for licensing purposes, this means it's hard to edit the cor...

Updated 7 months ago by Michael Dance

Customers welcome page

Pages

Underneath the tickets widget for the customers is a content box, this can be customised by editi...

Updated 7 months ago by Michael Dance

Dashboard page

Pages

You can edit the dashboard page by editing the following file: resources/views/dashboard.blade.p...

Updated 7 months ago by Michael Dance

Welcome Page

Pages

You can modify the welcome page on your Ticaga installation by editing the following file: resou...

Updated 7 months ago by Michael Dance

Database

Installation Getting Started - AlmaLinux

Now we've got PHP sorted, we can now sort out the database, this is where all your Ticaga tickets...

Updated 7 months ago by Michael Dance

Let's Encrypt SSL

Installation Getting Started - AlmaLinux

Now we need to install Let's Encrypt, this is a way to get a free SSL Certificate for our Ticaga ...

Updated 7 months ago by Michael Dance

Add a new SSH User

Installation Getting Started - AlmaLinux

Laravel doesn't like it when you run it in root, this is for security purposes. We agree with the...

Updated 7 months ago by Michael Dance

Install Composer

Installation Getting Started - Ubuntu

Let's install Composer, this allows us to install all the amazing vendor files to use Ticaga: cu...

Updated 7 months ago by Michael Dance

Add new user for SSH

Installation Getting Started - Ubuntu

Laravel doesn't like it when you run it in root, this is for security purposes. We agree with the...

Updated 7 months ago by Michael Dance

Let's Encrypt SSL

Installation Getting Started - Ubuntu

Now we need to install Let's Encrypt, this is a way to get a free SSL Certificate for our Ticaga ...

Updated 7 months ago by Michael Dance

Overview

Ticaga Management

Ticaga Management page is only available for the Super Agent, with the ID 1. This is why it's imp...

Updated 1 year ago by Michael Dance

Overview

Customers

Updated 1 year ago by Michael Dance

Overview

Agents

Updated 1 year ago by Michael Dance

Assigned To Me

Tickets Tickets Overview

Assigned to me section will show you all the tickets which are assigned to you in Ticaga.

Updated 1 year ago by Michael Dance

Viewing a ticket

Tickets Tickets Overview

When you're viewing a ticket you will see the following: Viewing Ticket: Will show you the sub...

Updated 1 year ago by Michael Dance

Opening a ticket

Tickets Tickets Overview

Firstly you want to select Support Departments on the left hand navigation.       Then ...

Updated 1 year ago by Michael Dance