Recently Updated Pages
Update the server & install Apache
To run Ticaga, we need to update the server: sudo dnf update -y && sudo dnf upgrade -y After we...
Database
Now we've got PHP sorted, we can now sort out the database, this is where all your Ticaga tickets...
Virtual Host
Okay, I'm sorry we've just called this Virtual Host, however that is exactly what it is, however ...
Install Composer
We need to install Composer as it's a dependency manager for PHP and we use it for Laravel. php ...
Let's Encrypt SSL
Now we need to install Let's Encrypt, this is a way to get a free SSL Certificate for our Ticaga ...
Add a new SSH User
Laravel doesn't like it when you run it in root, this is for security purposes. We agree with the...
Install Composer
Let's install Composer, this allows us to install all the amazing vendor files to use Ticaga: cu...
Add new user for SSH
Laravel doesn't like it when you run it in root, this is for security purposes. We agree with the...
Let's Encrypt SSL
Now we need to install Let's Encrypt, this is a way to get a free SSL Certificate for our Ticaga ...
Install Database
To use Ticaga we need a database, we recommend MYSQL, to install MySQL just run the following: s...
Update the server and install Apache
So let's update the server and ensure everything is ready for us to continue. sudo apt update -y...
How Clients can open a ticket.
To open tickets on Blesta, your customers need to sync their Ticaga account to Blesta. Simply cl...
Plugin Installation
To install the plugin simply download the plugin from: https://github.com/ticaga/ticaga_blesta U...
Overview
Ticaga Management page is only available for the Super Agent, with the ID 1. This is why it's imp...
Overview
Overview
Assigned To Me
Assigned to me section will show you all the tickets which are assigned to you in Ticaga.
Viewing a ticket
When you're viewing a ticket you will see the following: Viewing Ticket: Will show you the sub...
Opening a ticket
Firstly you want to select Support Departments on the left hand navigation. Then ...