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Departments

API

This allows you to grab the departments on your Ticaga installation: URL: https://yourdomain.com...

Updated 1 year ago by Michael Dance

Create a Response

API

URL: https://yourdomain.com/api/responses/create Type: POST { "id": 8, } ticket_numb...

Updated 1 year ago by Michael Dance

Login

API Auth Required

To log a customer in: URL: https://yourdomain.com/api/login Type: POST { "user": { "id...

Updated 1 year ago by Michael Dance

Register

API

To create a new user account with Ticaga via the API: URL: https://yourdomain.com/api/register ...

Updated 1 year ago by Michael Dance

Create a Department

Tickets Departments

Firstly you want to select Departments on the left hand navigation. You will see...

Updated 1 year ago by Michael Dance

Overview

Statuses

At Ticaga, we wanted to make it easy for you to customise your statuses, everyone has different s...

Updated 1 year ago by Michael Dance

Overview

Priorities

At Ticaga, we wanted to make it easy for you to customise your priorities, everyone has different...

Updated 1 year ago by Michael Dance

How to extend Ticaga functionality?

Routes

Out of the box, Ticaga encodes files for licensing purposes, this means it's hard to edit the cor...

Updated 1 year ago by Michael Dance

Customers welcome page

Pages

Underneath the tickets widget for the customers is a content box, this can be customised by editi...

Updated 1 year ago by Michael Dance

Dashboard page

Pages

You can edit the dashboard page by editing the following file: resources/views/dashboard.blade.p...

Updated 1 year ago by Michael Dance

Welcome Page

Pages

You can modify the welcome page on your Ticaga installation by editing the following file: resou...

Updated 1 year ago by Michael Dance

Overview

Ticaga Management

Ticaga Management page is only available for the Super Agent, with the ID 1. This is why it's imp...

Updated 1 year ago by Michael Dance

Overview

Customers

Updated 1 year ago by Michael Dance

Overview

Agents

Updated 1 year ago by Michael Dance

Assigned To Me

Tickets Tickets Overview

Assigned to me section will show you all the tickets which are assigned to you in Ticaga.

Updated 1 year ago by Michael Dance

Viewing a ticket

Tickets Tickets Overview

When you're viewing a ticket you will see the following: Viewing Ticket: Will show you the sub...

Updated 1 year ago by Michael Dance

Opening a ticket

Tickets Tickets Overview

Firstly you want to select Support Departments on the left hand navigation.       Then ...

Updated 1 year ago by Michael Dance