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Create a Response

API

URL: https://yourdomain.com/api/responses/create Type: POST { "id": 8, } ticket_numb...

Updated 6 months ago by Michael Dance

Login

API Auth Required

To log a customer in: URL: https://yourdomain.com/api/login Type: POST { "user": { "id...

Updated 6 months ago by Michael Dance

Register

API

To create a new user account with Ticaga via the API: URL: https://yourdomain.com/api/register ...

Updated 6 months ago by Michael Dance

Create a Department

Tickets Departments

Firstly you want to select Departments on the left hand navigation. You will see...

Updated 6 months ago by Michael Dance

Upgrading Ticaga Manually

Upgrading

To upgrade Ticaga, simply upload the new files. wget -N https://ticaga.com/latest.zip unzip lat...

Updated 6 months ago by Michael Dance

Overview

Statuses

At Ticaga, we wanted to make it easy for you to customise your statuses, everyone has different s...

Updated 6 months ago by Michael Dance

Overview

Priorities

At Ticaga, we wanted to make it easy for you to customise your priorities, everyone has different...

Updated 7 months ago by Michael Dance

How to extend Ticaga functionality?

Routes

Out of the box, Ticaga encodes files for licensing purposes, this means it's hard to edit the cor...

Updated 10 months ago by Michael Dance

Customers welcome page

Pages

Underneath the tickets widget for the customers is a content box, this can be customised by editi...

Updated 10 months ago by Michael Dance

Dashboard page

Pages

You can edit the dashboard page by editing the following file: resources/views/dashboard.blade.p...

Updated 10 months ago by Michael Dance

Welcome Page

Pages

You can modify the welcome page on your Ticaga installation by editing the following file: resou...

Updated 10 months ago by Michael Dance

Overview

Ticaga Management

Ticaga Management page is only available for the Super Agent, with the ID 1. This is why it's imp...

Updated 1 year ago by Michael Dance

Overview

Customers

Updated 1 year ago by Michael Dance

Overview

Agents

Updated 1 year ago by Michael Dance

Assigned To Me

Tickets Tickets Overview

Assigned to me section will show you all the tickets which are assigned to you in Ticaga.

Updated 1 year ago by Michael Dance

Viewing a ticket

Tickets Tickets Overview

When you're viewing a ticket you will see the following: Viewing Ticket: Will show you the sub...

Updated 1 year ago by Michael Dance

Opening a ticket

Tickets Tickets Overview

Firstly you want to select Support Departments on the left hand navigation.       Then ...

Updated 1 year ago by Michael Dance