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Let's Encrypt SSL

Installation Getting Started - AlmaLinux

Now we need to install Let's Encrypt, this is a way to get a free SSL Certificate for our Ticaga ...

Updated 1 month ago by Michael Dance

Add a new SSH User

Installation Getting Started - AlmaLinux

Laravel doesn't like it when you run it in root, this is for security purposes. We agree with the...

Updated 1 month ago by Michael Dance

Create an Agent

Installation Getting Started - AlmaLinux

Now you've got your Ticaga up and running go to your installation: eg: https://demo.ticaga.com ...

Updated 1 month ago by Michael Dance

Create an Agent

Installation Getting Started - Ubuntu

Now you've got your Ticaga up and running go to your installation: eg: https://demo.ticaga.com ...

Updated 1 month ago by Michael Dance

Install Composer

Installation Getting Started - Ubuntu

Let's install Composer, this allows us to install all the amazing vendor files to use Ticaga: cu...

Updated 1 month ago by Michael Dance

Add new user for SSH

Installation Getting Started - Ubuntu

Laravel doesn't like it when you run it in root, this is for security purposes. We agree with the...

Updated 1 month ago by Michael Dance

Let's Encrypt SSL

Installation Getting Started - Ubuntu

Now we need to install Let's Encrypt, this is a way to get a free SSL Certificate for our Ticaga ...

Updated 1 month ago by Michael Dance

Install Database

Installation Getting Started - Ubuntu

To use Ticaga we need a database, we recommend MYSQL, to install MySQL just run the following: s...

Updated 1 month ago by Michael Dance

Update the server and install Apache

Installation Getting Started - Ubuntu

So let's update the server and ensure everything is ready for us to continue. sudo apt update -y...

Updated 1 month ago by Michael Dance

How Clients can open a ticket.

Blesta

To open tickets on Blesta, your customers need to sync their Ticaga account to Blesta. Simply cl...

Updated 3 months ago by Michael Dance

Plugin Installation

Blesta

To install the plugin simply download the plugin from: https://github.com/ticaga/ticaga_blesta U...

Updated 3 months ago by Michael Dance

Overview

Ticaga Management

Ticaga Management page is only available for the Super Agent, with the ID 1. This is why it's imp...

Updated 7 months ago by Michael Dance

Overview

Priorities

At Ticaga, we wanted to make it easy for you to customise your priorities, everyone has different...

Updated 7 months ago by Michael Dance

Overview

Customers

Updated 7 months ago by Michael Dance

Overview

Agents

Updated 7 months ago by Michael Dance

Assigned To Me

Tickets Tickets Overview

Assigned to me section will show you all the tickets which are assigned to you in Ticaga.

Updated 7 months ago by Michael Dance

Viewing a ticket

Tickets Tickets Overview

When you're viewing a ticket you will see the following: Viewing Ticket: Will show you the sub...

Updated 7 months ago by Michael Dance

Opening a ticket

Tickets Tickets Overview

Firstly you want to select Support Departments on the left hand navigation.       Then ...

Updated 7 months ago by Michael Dance

Create a Department

Tickets Departments

Firstly you want to select Support Departments on the left hand navigation.           ...

Updated 7 months ago by Michael Dance