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Assign a billing ID

API Auth Required

To assign a billing_id to Ticaga, you need to post their Ticaga ID and their Billing System ID: URL: https://yourdomain.com/api/customers/assign Type: POST { "user": true } ticaga_id: Ticaga's customer ID. billing_id: The billing system customer ID. ...

Plugin Installation

WHMCS

To install the plugin simply download the plugin from: https://github.com/ticaga/ticaga-whmcs Upload the zip to the root of WHMCS and extract the zip, move the files from ticaga-whmcs-master, and this will place all the files in the correct locations. Afterw...

Linking Clients

WHMCS

Our WHMCS module automatically creates accounts on Ticaga when a customer registers to your WHMCS installation, this keeps everything simple and easy. You can see their Ticaga customer ID by going to their profile: If you’ve already got customers on WHMCS ...

How Clients can open a ticket.

WHMCS

Your customers can simply open a ticket like normal. Click on Open Ticket. This brings up the open ticket page, just like the default WHMCS, this means it’s familiar to your customers. After they’ve created the ticket, they can go to the tickets overviews,...

Configuration

Tickets Email Piping

Ticaga retrieves 10 emails every 2 minutes using a non-overlapping scheduling mechanism. This approach ensures that if an IMAP server experiences delayed response times, subsequent scheduled runs are skipped rather than initiating concurrent jobs. This design ...

Set-up the accounts

Tickets Email Piping

This is the important step to pipe into Ticaga, you need to go to:  /config/imap.php Find: /* |-------------------------------------------------------------------------- | Available accounts |--------------------------------------------------...

Installing Ticaga

Installation

System Requirements Ticaga requires the latest stable version of PHP to ensure optimal performance, modern functionality and the highest security standards. Minimum Requirements PHP: 8.4 Database: MariaDB 10.5.27 or higher MySQL 8.x or hi...