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Installing Ticaga

Installation

System Requirements Ticaga requires the latest stable version of PHP to ensure optimal performan...

Updated 2 days ago by Michael Dance

Our default .env file

.env

Sometimes you may break or not get the .env included in the zip, I'm hoping to resolve this soon:...

Updated 1 month ago by Michael Dance

Set-up the accounts

Tickets Email Piping

This is the important step to pipe into Ticaga, you need to go to:  /config/imap.php Find: /* ...

Updated 1 month ago by Michael Dance

Configuration

Tickets Email Piping

Ticaga retrieves 10 emails every 2 minutes using a non-overlapping scheduling mechanism. This app...

Updated 1 month ago by Michael Dance

How Clients can open a ticket.

WHMCS

Your customers can simply open a ticket like normal. Click on Open Ticket. This brings up the op...

Updated 2 months ago by Michael Dance

Plugin Installation

WHMCS

To install the plugin simply download the plugin from: https://github.com/ticaga/ticaga-whmcs Up...

Updated 2 months ago by Michael Dance

Linking Clients

WHMCS

Our WHMCS module automatically creates accounts on Ticaga when a customer registers to your WHMCS...

Updated 2 months ago by Michael Dance

Close a Ticket

API Auth Required

URL: https://yourdomain.com/api/tickets/close Type: POST { "id": 8, } customer_id: The I...

Updated 2 months ago by Michael Dance

Create a Ticket

API

URL: https://yourdomain.com/api/tickets/create Type: POST { "id": 8, } customer_id: The ...

Updated 2 months ago by Michael Dance

Assign a billing ID

API Auth Required

To assign a billing_id to Ticaga, you need to post their Ticaga ID and their Billing System ID: ...

Updated 2 months ago by Michael Dance

Customer Information

API Auth Required

To get the customer information from Ticaga: URL: https://yourdomain.com/api/customers/get/{id} ...

Updated 2 months ago by Michael Dance

Responses

API Auth Required

To get the responses for a ticket in Ticaga: URL: https://yourdomain.com/api/responses/get/{tick...

Updated 2 months ago by Michael Dance

Upgrade from 2.0 to 2.1

Upgrading

To upgrade from 2.0 to 2.1: composer require laravel/fortify php artisan migrate  

Updated 2 months ago by Michael Dance

Grab a Ticket

API Auth Required

How to grab a ticket from Ticaga: URL: https://yourdomain.com/api/tickets/get/{id}/{ticket_id} ...

Updated 2 months ago by Michael Dance

Tickets

API Auth Required

To get all the tickets Ticaga: URL: https://yourdomain.com/api/tickets/get/all/{ticaga_id} Type...

Updated 2 months ago by Michael Dance

Plugin Installation

Blesta

To install the plugin simply download the plugin from: https://github.com/ticaga/ticaga_blesta U...

Updated 3 months ago by Michael Dance

How Guests can open a ticket.

Blesta

Since version 2.0.0 of the Blesta plugin, your visitors (guests) can finally submit a ticket to y...

Updated 3 months ago by Michael Dance

How Clients can open a ticket.

Blesta

To open tickets on Blesta, your customers need to sync their Ticaga account to Blesta. Simply cl...

Updated 3 months ago by Michael Dance

Authentication

API

To use the Ticaga's API you need to submit the Admin email address and API Token with every reque...

Updated 3 months ago by Michael Dance

Departments

API

This allows you to grab the departments on your Ticaga installation: URL: https://yourdomain.com...

Updated 4 months ago by Michael Dance