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Install Ticaga

Installation Getting Started

Let's log into the new user we created earlier: su demo Let's give our www folder the correct p...

Updated 3 days ago by Michael Dance

Install Composer

Installation Getting Started

We need to install Composer as it's a dependency manager for PHP and we use it for Laravel. php ...

Updated 3 days ago by Michael Dance

Requirements

Installation Getting Started

Ticaga requires the latest version of PHP, this is because we pride ourselves on being up-to date...

Updated 2 months ago by Michael Dance

Overview

Ticaga Management

Ticaga Management page is only available for the Super Agent, with the ID 1. This is why it's imp...

Updated 2 months ago by Michael Dance

Overview

Statuses

At Ticaga, we wanted to make it easy for you to customise your statuses, everyone has different s...

Updated 2 months ago by Michael Dance

Overview

Priorities

At Ticaga, we wanted to make it easy for you to customise your priorities, everyone has different...

Updated 2 months ago by Michael Dance

Overview

Customers

Updated 2 months ago by Michael Dance

Overview

Agents

Updated 2 months ago by Michael Dance

Assigned To Me

Tickets Tickets Overview

Assigned to me section will show you all the tickets which are assigned to you in Ticaga.

Updated 2 months ago by Michael Dance

Viewing a ticket

Tickets Tickets Overview

When you're viewing a ticket you will see the following: Viewing Ticket: Will show you the sub...

Updated 2 months ago by Michael Dance

Opening a ticket

Tickets Tickets Overview

Firstly you want to select Support Departments on the left hand navigation.       Then ...

Updated 2 months ago by Michael Dance

Create a Department

Tickets Departments

Firstly you want to select Support Departments on the left hand navigation.           ...

Updated 2 months ago by Michael Dance

Create an Agent account

Installation Getting Started

Now you've got your Ticaga up and running go to your installation: eg: https://demo.ticaga.com ...

Updated 2 months ago by Michael Dance

Add a new SSH User

Installation Getting Started

Laravel doesn't like it when you run it in root, this is for security purposes. We agree with the...

Updated 2 months ago by Michael Dance

Ioncube Loaders

Installation Getting Started

Ioncube loaders are required for Ticaga as we encode 8 files for licensing purposes. Without thi...

Updated 2 months ago by Michael Dance

Let's Encrypt SSL

Installation Getting Started

Now we need to install Let's Encrypt, this is a way to get a free SSL Certificate for our Ticaga ...

Updated 2 months ago by Michael Dance

Virtual Host

Installation Getting Started

Okay, I'm sorry we've just called this Virtual Host, however that is exactly what it is, however ...

Updated 2 months ago by Michael Dance

Database

Installation Getting Started

Now we've got PHP sorted, we can now sort out the database, this is where all your Ticaga tickets...

Updated 2 months ago by Michael Dance

Install PHP

Installation Getting Started

Now we've got Apache sorted, we can install PHP, we recommend the Remi Repo for this, however you...

Updated 2 months ago by Michael Dance

Update the server & install Apache

Installation Getting Started

To run Ticaga, we need to update the server: sudo dnf update -y && sudo dnf upgrade -y After we...

Updated 2 months ago by Michael Dance