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Install Ticaga
Let's log into the new user we created earlier: su demo Let's give our www folder the correct p...
Install Composer
We need to install Composer as it's a dependency manager for PHP and we use it for Laravel. php ...
Requirements
Ticaga requires the latest version of PHP, this is because we pride ourselves on being up-to date...
Overview
Ticaga Management page is only available for the Super Agent, with the ID 1. This is why it's imp...
Overview
At Ticaga, we wanted to make it easy for you to customise your statuses, everyone has different s...
Overview
At Ticaga, we wanted to make it easy for you to customise your priorities, everyone has different...
Overview
Overview
Assigned To Me
Assigned to me section will show you all the tickets which are assigned to you in Ticaga.
Viewing a ticket
When you're viewing a ticket you will see the following: Viewing Ticket: Will show you the sub...
Opening a ticket
Firstly you want to select Support Departments on the left hand navigation. Then ...
Create a Department
Firstly you want to select Support Departments on the left hand navigation. ...
Create an Agent account
Now you've got your Ticaga up and running go to your installation: eg: https://demo.ticaga.com ...
Add a new SSH User
Laravel doesn't like it when you run it in root, this is for security purposes. We agree with the...
Ioncube Loaders
Ioncube loaders are required for Ticaga as we encode 8 files for licensing purposes. Without thi...
Let's Encrypt SSL
Now we need to install Let's Encrypt, this is a way to get a free SSL Certificate for our Ticaga ...
Virtual Host
Okay, I'm sorry we've just called this Virtual Host, however that is exactly what it is, however ...
Database
Now we've got PHP sorted, we can now sort out the database, this is where all your Ticaga tickets...
Install PHP
Now we've got Apache sorted, we can install PHP, we recommend the Remi Repo for this, however you...
Update the server & install Apache
To run Ticaga, we need to update the server: sudo dnf update -y && sudo dnf upgrade -y After we...