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Installing Ticaga
System Requirements Ticaga requires the latest stable version of PHP to ensure optimal performan...
Our default .env file
Sometimes you may break or not get the .env included in the zip, I'm hoping to resolve this soon:...
Set-up the accounts
This is the important step to pipe into Ticaga, you need to go to: /config/imap.php Find: /* ...
Configuration
Ticaga retrieves 10 emails every 2 minutes using a non-overlapping scheduling mechanism. This app...
How Clients can open a ticket.
Your customers can simply open a ticket like normal. Click on Open Ticket. This brings up the op...
Plugin Installation
To install the plugin simply download the plugin from: https://github.com/ticaga/ticaga-whmcs Up...
Linking Clients
Our WHMCS module automatically creates accounts on Ticaga when a customer registers to your WHMCS...
Close a Ticket
URL: https://yourdomain.com/api/tickets/close Type: POST { "id": 8, } customer_id: The I...
Create a Ticket
URL: https://yourdomain.com/api/tickets/create Type: POST { "id": 8, } customer_id: The ...
Assign a billing ID
To assign a billing_id to Ticaga, you need to post their Ticaga ID and their Billing System ID: ...
Customer Information
To get the customer information from Ticaga: URL: https://yourdomain.com/api/customers/get/{id} ...
Responses
To get the responses for a ticket in Ticaga: URL: https://yourdomain.com/api/responses/get/{tick...
Upgrade from 2.0 to 2.1
To upgrade from 2.0 to 2.1: composer require laravel/fortify php artisan migrate
Grab a Ticket
How to grab a ticket from Ticaga: URL: https://yourdomain.com/api/tickets/get/{id}/{ticket_id} ...
Tickets
To get all the tickets Ticaga: URL: https://yourdomain.com/api/tickets/get/all/{ticaga_id} Type...
Plugin Installation
To install the plugin simply download the plugin from: https://github.com/ticaga/ticaga_blesta U...
How Guests can open a ticket.
Since version 2.0.0 of the Blesta plugin, your visitors (guests) can finally submit a ticket to y...
How Clients can open a ticket.
To open tickets on Blesta, your customers need to sync their Ticaga account to Blesta. Simply cl...
Authentication
To use the Ticaga's API you need to submit the Admin email address and API Token with every reque...
Departments
This allows you to grab the departments on your Ticaga installation: URL: https://yourdomain.com...