How Guests can open a ticket.

Since version 2.0.0 of the Blesta plugin, your visitors (guests) can finally submit a ticket to your team.

They can click on Support >> Departments or if you've added a link to your portal they can simply click a link, they'll see the list of departments which are "public":

They simply click on the department to see the form:

They need to supply their Full Name and Email Address, unlike your customers who are logged in.